Provide exceptional technical support to enterprise customers by troubleshooting issues and addressing technical inquiries. Collaborate with cross-functional teams to resolve critical issues and contribute to product improvements through customer feedback.
The Technical Account Manager will serve as a trusted advisor, managing customer relationships from onboarding through operational maturity. They will also provide technical support, deliver training, and collaborate with internal teams to ensure customers maximize the value of the Island platform.
You will manage the design request pipeline by triaging, prioritizing, and assigning projects to ensure efficient creative workflows. You will also act as the primary point of contact for stakeholders, maintaining project boards and ensuring briefs are actionable.
