The Technical Account Manager will serve as a trusted advisor, guiding customers through onboarding, operational maturity, and technical troubleshooting. They will also train customer teams, manage configurations, and collaborate with internal product and engineering teams to ensure customer success.
The Technical Account Manager will serve as the primary technical point of contact for customers, guiding them from onboarding through operational maturity. They will also manage support escalations, provide configuration guidance, and collaborate with internal teams to influence the product roadmap.
The Channel Sales Engineer will drive technical engagement and enablement across the partner ecosystem to accelerate joint sales opportunities. They will collaborate with Channel Account Managers to provide technical support, deliver training sessions, and maintain deep relationships with partner engineering teams.
The Technical Account Manager will serve as the primary technical point of contact for a portfolio of customers, guiding them from onboarding through operational maturity while proactively managing support cases and escalations. This role also involves training customer teams, providing tailored configuration guidance, and communicating feature releases to ensure maximum customer value.
Design, implement, and maintain production infrastructure, including multi-cloud systems and services. Develop and maintain CI/CD pipelines and monitoring tools to ensure product stability and security.
