The Enrollment Specialist serves as the first point of contact for patients, conducting consultations and assessments to explain services. They are responsible for coordinating care journeys, scheduling appointments, and assisting patients with medical history and technology needs.
Contact prospective patients to explain services, conduct initial consultations and assessments, and gather medical histories from patients or caregivers. Coordinate screenings and appointments among patients, caregivers, and care teams, while helping patients with technology and other questions.
The role serves as a virtual front desk, managing patient intake, scheduling, and processing referrals while providing administrative support. You will act as the primary point of contact for patients and caregivers, ensuring a high-quality, empathetic service experience.
The Care Navigator Assistant provides virtual administrative support to the Care Navigation team by managing patient panels and tracking engagement metrics. They are responsible for handling medical records, insurance verification, and ensuring clinical workflows run smoothly.
Provide empathetic emotional support and dementia education to patients and families via a 24/7 support line. Triage callers using structured protocols and document interactions within the company's care platform.
