The Project Scheduler will manage shop allocations and coordinate schedules for mystery shoppers using Sassie and SMX platforms. They will also collaborate with the Client Success team to ensure projects are executed on time and address any shopper inquiries or issues.
Conduct telephone surveys with respondents in the US and Canada to gather data on buying habits and customer satisfaction. Assist panel members with inquiries, portal access, and technical troubleshooting while maintaining high-quality research standards.
You will support the end-to-end execution of complex, mixed-methods user research studies from setup to delivery. This includes collaborating with senior team members to synthesize data, uncover trends, and produce client-ready reports.
The UX Manager will lead complex, multi-market mixed-methods research studies and translate business problems into actionable research roadmaps. They will also oversee project operations and guide the team in synthesizing data into compelling, executive-ready product recommendations.
