Lead and develop a team of 6-8 Account Executives by coaching on both inbound conversion and outbound prospecting strategies. Manage operational metrics, including pipeline hygiene, forecast accuracy, and the implementation of sales methodologies to drive growth.
Own the end-to-end deal path by reviewing order forms and managing complex renewals and non-standard deals. Scale routine billing processes and act as the primary point of contact for outside commercial counsel regarding customer contracts.
Own the end-to-end development of AI features, including building tool-using agents and RAG pipelines for grant discovery and research. Ensure the reliability and observability of backend services while collaborating with Product and Design teams to iterate on UX.
Manage the full sales cycle from first contact to close, handling both inbound and outbound opportunities. Deliver concierge-level onboarding experiences and provide product feedback to improve the user experience.
Lead the customer support function by managing tickets, escalations, and billing while guiding a team of ICs and contractors. Focus on scaling the support organization through AI implementation, self-serve workflows, and operational system improvements.
Own the content ecosystem and editorial vision to drive full-funnel growth and brand trust. Manage SEO strategy, content calendars, and AI workflows while overseeing freelancers and agencies.
Own the technical infrastructure of the marketing engine, including CRM data modeling and AI tool implementation. Act as the connective tissue between Marketing, Sales, and CS to ensure scalable GTM execution and reporting.
Design and scale the data platform, including the development of ETL/ELT pipelines and workflow orchestration. Partner with cross-functional teams to implement data models and dashboards that enable business intelligence and analytics.
Lead end-to-end design for the Manage product area, focusing on financial data visualization and complex multi-stakeholder workflows. Drive the definition of greenfield spaces and integrate AI-powered features to improve grant compliance and efficiency.
The Sales Development Representative will research potential nonprofit and university clients and conduct high-volume outreach to book product demonstrations. They will also document account details in the CRM and collaborate with the team to refine sales pitches.
