The role focuses on identifying and closing bulk software license deals with national-scale nonprofit accounts and foundations. Responsibilities include executing outbound strategies, mapping complex organizational hierarchies, and managing the full sales cycle from discovery to contract signature.
Instrumentl
14 Remote Job Openings at Instrumentl
Build and own a multi-channel demand engine to drive nonprofit engagement and conversion from first touch to sales handoff. Establish reporting infrastructure and a rigorous test-and-learn model to optimize the growth funnel.
Own the end-to-end development of AI features, including building tool-using agents and RAG pipelines for grant discovery and research. Ensure the reliability and observability of backend services while collaborating with Product and Design teams to iterate on UX.
Manage the full sales cycle from first contact to close, handling both inbound and outbound opportunities. Deliver concierge-level onboarding experiences and provide product feedback to improve the user experience.
Own the end-to-end design of GrantOS, focusing on the platform and core layers including data relationships, reporting, and integrations. Set the platform design standards and interaction patterns while coaching other designers to raise the overall quality bar.
Own the end-to-end post-sale journey for a portfolio of nonprofit customers, focusing on onboarding, engagement, and retention. Drive account health and expansion while serving as the voice of the customer to product and revenue teams.
Lead the customer support function by managing tickets, escalations, and billing while guiding a team of ICs and contractors. Focus on scaling the support organization through AI implementation, self-serve workflows, and operational system improvements.
Own the content ecosystem and editorial vision to drive full-funnel growth and brand trust. Manage SEO strategy, content calendars, and AI workflows while overseeing freelancers and agencies.
Establish the analytics function from the ground up, focusing on designing experimentation frameworks and building a semantic layer for self-service reporting. Partner with Growth squads to analyze acquisition and activation metrics to drive ARR and efficiency gains.
Own the technical infrastructure of the marketing engine, including CRM data modeling and AI tool implementation. Act as the connective tissue between Marketing, Sales, and CS to ensure scalable GTM execution and reporting.
Design and scale the data platform, including the development of ETL/ELT pipelines and workflow orchestration. Partner with cross-functional teams to implement data models and dashboards that enable business intelligence and analytics.
Lead end-to-end design for the Manage product area, focusing on financial data visualization and complex multi-stakeholder workflows. Drive the definition of greenfield spaces and integrate AI-powered features to improve grant compliance and efficiency.
Inbound Sales Development Representative - New Grad
Instrumentl
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Full Time
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3 months ago
Instrumentl
The Sales Development Representative will research potential nonprofit and university clients and conduct high-volume outreach to book product demonstrations. They will also document account details in the CRM and collaborate with the team to refine sales pitches.
The Account Manager will own relationships with existing customers, focusing on identifying upsell and cross-sell opportunities to help them gain more value from the platform. This involves proactively reaching out to strategic accounts and serving as the voice of the customer internally to improve the product.