Own the end-to-end post-sale journey for a portfolio of nonprofit customers, focusing on onboarding, engagement, and retention. Drive account health and expansion while serving as the voice of the customer to product and revenue teams.
Instrumentl
12 Remote Job Openings at Instrumentl
Lead the customer support function by managing tickets, escalations, and billing while guiding a team of ICs and contractors. Focus on scaling the support organization through AI implementation, self-serve workflows, and operational system improvements.
Own the content ecosystem and editorial vision to drive full-funnel growth and brand trust. Manage SEO strategy, content calendars, and AI workflows while overseeing freelancers and agencies.
Establish the analytics function from the ground up, focusing on designing experimentation frameworks and building a semantic layer for self-service reporting. Partner with Growth squads to analyze acquisition and activation metrics to drive ARR and efficiency gains.
Own the technical infrastructure of the marketing engine, including CRM data modeling and AI tool implementation. Act as the connective tissue between Marketing, Sales, and CS to ensure scalable GTM execution and reporting.
Design and scale the data platform, including the development of ETL/ELT pipelines and workflow orchestration. Partner with cross-functional teams to implement data models and dashboards that enable business intelligence and analytics.
Design and build the sales enablement function from scratch, including onboarding, training, and product launch readiness. Partner across Sales, Marketing, and Product to create content and frameworks that improve ramp time and quota attainment.
Lead end-to-end design for the Manage product area, focusing on financial data visualization and complex multi-stakeholder workflows. Drive the definition of greenfield spaces and integrate AI-powered features to improve grant compliance and efficiency.
You will build and lead a team of Account Executives to drive upmarket sales motions for complex nonprofit organizations. This involves architecting sales playbooks, managing deal strategies, and collaborating cross-functionally to scale revenue.
Inbound Sales Development Representative - New Grad
Instrumentl
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Full Time
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2 months ago
Instrumentl
The Sales Development Representative will research potential nonprofit and university clients and conduct high-volume outreach to book product demonstrations. They will also document account details in the CRM and collaborate with the team to refine sales pitches.
The Account Manager will own relationships with existing customers, focusing on identifying upsell and cross-sell opportunities to help them gain more value from the platform. This involves proactively reaching out to strategic accounts and serving as the voice of the customer internally to improve the product.
As a Software Engineer, AI/ML GenAI, you will own the full lifecycle of AI features, from rapid prototyping to production deployment. You will design agentic systems, manage embeddings, and collaborate cross-functionally to raise engineering standards.
