The Customer Success Manager will own the post-sale journey for a portfolio of nonprofit clients, focusing on onboarding, engagement, retention, and expansion. They will build strong relationships, manage renewal cycles, and serve as the voice of the customer to internal product and revenue teams.
The Manager of Scaled Customer Success will design and execute a data-driven, one-to-many engagement strategy for the company's lower-ACV customer segment. They will also lead, coach, and develop a team of six Customer Success Managers while building the operational systems and processes necessary to scale effectively.
Lead and develop a team of 6-8 Account Executives by coaching on both inbound conversion and outbound prospecting strategies. Manage operational metrics, including pipeline hygiene, forecast accuracy, and the implementation of sales methodologies to drive growth.
Own the end-to-end development of AI features, including building tool-using agents and RAG pipelines for grant discovery and research. Ensure the reliability and observability of backend services while collaborating with Product and Design teams to iterate on UX.
Own the content ecosystem and editorial vision to drive full-funnel growth and brand trust. Manage SEO strategy, content calendars, and AI workflows while overseeing freelancers and agencies.
Own the technical infrastructure of the marketing engine, including CRM data modeling and AI tool implementation. Act as the connective tissue between Marketing, Sales, and CS to ensure scalable GTM execution and reporting.
Lead end-to-end design for the Manage product area, focusing on financial data visualization and complex multi-stakeholder workflows. Drive the definition of greenfield spaces and integrate AI-powered features to improve grant compliance and efficiency.
The Sales Development Representative will research potential nonprofit and university clients and conduct high-volume outreach to book product demonstrations. They will also document account details in the CRM and collaborate with the team to refine sales pitches.
