Coordinate and support the planning and execution of enterprise-wide employee and member experience programs. Track engagement metrics and create communication materials to strengthen organizational culture and member satisfaction.
InnovaCare Health
2 Remote Job Openings at InnovaCare Health
The Contact Center Director will own enterprise-wide contact center performance, establishing KPI targets and managing cross-market operations. They are responsible for leading market managers, overseeing quality assurance programs, and managing vendor relationships to ensure high-quality patient care.
