InnovaCare Health

The Patient Support Coordinator manages high volumes of inbound and outbound calls to schedule patients and document interactions in electronic medical records. They are responsible for verifying insurance, updating patient demographics, and ensuring strict adherence to HIPAA and OSHA guidelines.

Coordinate and support the planning and execution of enterprise-wide employee and member experience programs. Track engagement metrics and create communication materials to strengthen organizational culture and member satisfaction.

The Contact Center Director will own enterprise-wide contact center performance, establishing KPI targets and managing cross-market operations. They are responsible for leading market managers, overseeing quality assurance programs, and managing vendor relationships to ensure high-quality patient care.