Manage a help desk team to provide support for federal public-facing websites while ensuring adherence to strict response and resolution service levels. Oversee content governance, ticket triage, and user training to maintain high-quality digital services.
The developer will design, build, and maintain Power Platform solutions including Power Apps, Power Automate, and Power BI reports. They are also responsible for integrating these solutions with Azure and Microsoft 365 services while ensuring compliance with security and governance standards.
The Scrum Master will guide teams using Agile methodologies, facilitate decision-making, and remove impediments to ensure project success. They will also support the Product Owner in backlog management and foster transparency across the organization.
