The Technical Writer will collaborate with project teams and SMEs to create clear business and technical documentation for the MMIS transition project. They are responsible for organizing project documents, maintaining repositories, and translating complex technical information into accessible formats for various stakeholders.
The role involves designing, implementing, and maintaining Cribl data models and log pipelines within a large-scale security environment. The contractor will collaborate with security architects to support SIEM, XDR, and vulnerability management platforms while ensuring effective security controls.
Manage a help desk team to provide support for federal public-facing websites while ensuring adherence to strict response and resolution service levels. Oversee content governance, ticket triage, and user training to maintain high-quality digital services.
