You will own the end-to-end support experience for a book of orthodontic and dental practices, managing platform configurations and troubleshooting automations. You will also act as an operational partner to Practice Growth Advisors by handling transactional tasks and ensuring seamless data flow across systems.
You will own the support experience for orthodontic and dental practices by diagnosing and resolving platform issues, managing CRM configurations, and troubleshooting complex automations. Additionally, you will communicate directly with partners to provide status updates and ensure seamless operational workflows.
The Director of Accounts will lead account teams across two brands, setting strategy and maintaining service standards to drive revenue retention and expansion. They are responsible for managing team performance, implementing AI-driven workflows, and serving as the final escalation point for partner success.
Manage a portfolio of 35-40 orthodontic and dental partners by providing high-touch growth strategy coaching and marketing performance oversight. Collaborate with internal teams to identify performance friction points and implement actionable plans to improve partner ROI and retention.
