The role involves leading the client support and operations team to ensure high-quality service delivery and effective issue resolution for health insurance payers. You will act as a bridge between clients and internal product teams to drive product improvements and scalable onboarding processes.
You will build and maintain CI/CD pipelines, deployment workflows, and infrastructure automation while managing cloud infrastructure on Google Cloud Platform. Additionally, you will contribute to monitoring, observability, and database operations while participating in on-call rotations.
Own the end-to-end roadmap, prioritization, and outcomes for the Configuration Engine and Admin Dashboard products. Partner with cross-functional teams to ensure configuration contracts remain consistent and stable across pricing, adjudication, and member-facing systems.
You will lead the technical direction and implementation of client-facing gRPC APIs and SDKs for provider search and dynamic copay lookups. Additionally, you will design scalable ranking logic and ensure high reliability for external developer integrations.
Build and maintain services for benefit estimate APIs and large-scale claims adjudication integrations. Own and optimize claims processing pipelines to ensure accuracy, reliability, and high throughput.
Serve as a strategic operator and force multiplier for the CEO, driving high-priority cross-functional initiatives and executive communications. The role involves managing board and investor relations, championing AI adoption, and supporting business operations and finance.
