Manage a caseload of pending Social Security applications by collecting documentation and acting as a liaison between members and government agencies. Provide exceptional customer service by educating members on the application process and advocating for expedited decisions.
Manage pending Social Security application cases by gathering documentation, contacting members and government agencies, tracking case progress, and advocating for timely decisions. Educate and support members, maintain accurate case records, prepare appeal documentation, and contribute to team training and improvement projects.
Manage high-volume inbound and outbound calls to screen members for healthcare program eligibility. Accurately document all interactions and provide education to members and families regarding enrollment requirements.
