The Help Desk Technician II serves as a primary escalation point for complex support tickets, managing them from intake through resolution. This role also provides technical mentorship to junior technicians and performs proactive system monitoring to ensure operational stability for healthcare and life sciences clients.
The Senior Network Engineer owns the architecture, engineering standards, and delivery quality for networking engagements across the client portfolio. This role leads pre-sales design, manages complex network implementations, and provides technical mentorship to junior engineers.
The Incident Response Lead serves as the primary incident commander, directing internal teams during security events and managing the entire lifecycle of an incident. This role is also responsible for building and maintaining the organization's incident response practice, including playbooks, severity models, and escalation procedures.
The Invoicing Specialist manages accurate and timely customer invoicing for managed service agreements, recurring contracts, and service tickets. They ensure billing data is synchronized between ConnectWise and NetSuite while resolving discrepancies and supporting month-end close activities.
The Healthcare Practice Delivery Director leads the service delivery team to ensure operational excellence, regulatory compliance, and high client satisfaction for healthcare and life sciences accounts. This role manages financial performance, resource planning, and strategic improvements while serving as a senior escalation point for critical service issues.
The Pre-Sales Engineer leads technical discovery, designs infrastructure solutions, and creates proposals and Statements of Work to support the sales cycle. They act as a technical advisor to clients and collaborate with internal teams to ensure sold solutions are deliverable and aligned with business outcomes.
