The Services Manager oversees the delivery of managed services for Life Sciences clients, ensuring high-quality support and regulatory compliance. They manage technical staff, monitor SLA performance, and drive operational efficiency while maintaining strong client relationships.
The Help Desk Technician II serves as a Tier 2 escalation point for complex support tickets and provides technical mentorship to junior staff. They are responsible for managing client environments, ensuring operational stability, and maintaining high-quality service standards across healthcare and life sciences sectors.
The Client Success Manager acts as a trusted advisor responsible for retaining, supporting, and growing the client base. Key duties include leading onboarding, managing renewals, conducting business reviews, and identifying expansion opportunities.
The Invoicing Specialist manages accurate and timely customer billing for managed service agreements, recurring contracts, and service tickets. They ensure financial data integrity by syncing activity between ConnectWise and NetSuite while resolving billing discrepancies.
The Senior Network Engineer owns the architecture, engineering standards, and delivery quality for networking engagements across the client portfolio. This role leads pre-sales design work, drives complex network implementations, and provides technical mentorship to junior engineers.
The Senior Project Manager is responsible for the end-to-end delivery of professional services engagements, ensuring projects meet margin goals and client expectations. They coordinate cross-functional teams, manage project budgets, and maintain clear communication with stakeholders throughout the project lifecycle.
The Pre-Sales Engineer leads technical discovery, designs infrastructure solutions, and creates proposals and Statements of Work to support the sales cycle. They act as a technical advisor to clients and collaborate with internal teams to ensure sold solutions are deliverable and aligned with business outcomes.
The Invoicing Manager oversees the full billing cycle for recurring and project-based services to ensure accuracy and compliance with contractual terms. This role focuses on driving process automation, managing a team of billing specialists, and collaborating across departments to optimize cash collection.
Lead the development and maintenance of the MDR platform, including the log analytics engine and secure syslog server cluster. Provide technical leadership through architectural decisions, code reviews, and mentoring of other developers.
The Practice Lead will leverage their professional network to generate meetings and drive net new ARR within the biotech and life sciences vertical. They will shape the go-to-market strategy and position Harbor IT's services to solve scaling, security, and compliance problems for life sciences companies.
Build and maintain strategic relationships within the independent energy ecosystem to drive net new ARR. Identify opportunities for managed IT, cybersecurity, and cloud infrastructure services while shaping the vertical's go-to-market approach.
