The role involves managing endpoint configurations, performing user profile migrations, and providing Tier 2-3 remote technical support. Additionally, the engineer will monitor system health using RMM tools and implement security protocols across Microsoft 365 and Azure environments.
The Help Desk II Technician serves as an escalation point for complex support tickets and provides advanced troubleshooting for hardware, software, and network issues. This role also involves managing Microsoft 365 and endpoint security environments while mentoring junior staff members.
The Invoicing Specialist manages accurate and timely customer invoicing for managed service agreements, recurring contracts, and service tickets. They ensure billing data is synchronized between ConnectWise and NetSuite while resolving discrepancies and supporting month-end close activities.
The Healthcare Practice Delivery Director leads the service delivery team to ensure operational excellence, regulatory compliance, and high client satisfaction for healthcare and life sciences accounts. This role manages financial performance, resource planning, and strategic improvements while serving as a senior escalation point for critical service issues.
The Client Success Manager acts as a trusted advisor responsible for retaining, supporting, and growing the client base. Key duties include leading onboarding, managing renewals, conducting business reviews, and identifying expansion opportunities.
The Senior Project Manager is responsible for the end-to-end delivery of professional services engagements, ensuring projects meet margin goals and client expectations. They coordinate cross-functional teams, manage project budgets, and maintain clear communication with stakeholders throughout the project lifecycle.
The Pre-Sales Engineer leads technical discovery, designs infrastructure solutions, and creates proposals and Statements of Work to support the sales cycle. They act as a technical advisor to clients and collaborate with internal teams to ensure sold solutions are deliverable and aligned with business outcomes.
The Invoicing Manager oversees the full billing cycle for recurring and project-based services to ensure accuracy and compliance with contractual terms. This role focuses on driving process automation, managing a team of billing specialists, and collaborating across departments to optimize cash collection.
The Practice Lead will leverage their professional network to generate meetings and drive net new ARR within the biotech and life sciences vertical. They will shape the go-to-market strategy and position Harbor IT's services to solve scaling, security, and compliance problems for life sciences companies.
Build and maintain strategic relationships within the independent energy ecosystem to drive net new ARR. Identify opportunities for managed IT, cybersecurity, and cloud infrastructure services while shaping the vertical's go-to-market approach.
