The Incident Response Lead serves as the primary incident commander, directing internal teams during security events and managing the entire lifecycle of an incident. This role is also responsible for building and maintaining the organization's incident response practice, including playbooks, severity models, and escalation procedures.
The Invoicing Specialist manages accurate and timely customer invoicing for managed service agreements, recurring contracts, and service tickets. They ensure billing data is synchronized between ConnectWise and NetSuite while resolving discrepancies and supporting month-end close activities.
The Healthcare Practice Delivery Director leads the service delivery team to ensure operational excellence, regulatory compliance, and high client satisfaction for healthcare and life sciences accounts. This role manages financial performance, resource planning, and strategic improvements while serving as a senior escalation point for critical service issues.
The Pre-Sales Engineer leads technical discovery, designs infrastructure solutions, and creates proposals and Statements of Work to support the sales cycle. They act as a technical advisor to clients and collaborate with internal teams to ensure sold solutions are deliverable and aligned with business outcomes.
The Practice Lead will leverage their professional network to generate meetings and drive net new ARR within the biotech and life sciences vertical. They will shape the go-to-market strategy and position Harbor IT's services to solve scaling, security, and compliance problems for life sciences companies.
Build and maintain strategic relationships within the independent energy ecosystem to drive net new ARR. Identify opportunities for managed IT, cybersecurity, and cloud infrastructure services while shaping the vertical's go-to-market approach.
