The Manager, Technical Services leads the systems integration delivery team, overseeing backend connectivity, API/SSO integrations, and data migrations. This role governs the handoff between sales and delivery, enforces technical SLAs, and serves as the primary escalation point for complex enterprise engagements.
Grace Hill
7 Remote Job Openings at Grace Hill
The Senior Manager of Technical Services leads the systems integration delivery team, overseeing backend connectivity, API/SSO integrations, and automated data pipelines. This role governs the handoff between sales and delivery, enforces technical SLAs, and serves as the primary escalation point for complex enterprise engagements.
The Customer Success Manager will own retention and growth for a portfolio of enterprise clients by monitoring health scores and executing proactive save strategies. They will also partner with Sales to identify expansion opportunities and conduct quarterly business reviews to ensure clients realize maximum value.
The Survey Program Manager owns the end-to-end client experience for annual survey programs, from onboarding and platform configuration to results delivery. This role involves presenting data-backed recommendations to senior audiences and partnering with Customer Success to drive adoption and renewal.
The Sales Engineer provides technical expertise on platform integrations, including APIs and SFTP, to support the sales team during the pre-sales process. They are responsible for mapping user journeys, defining integration scope, and translating customer feedback into technical requirements for product teams.
The role focuses on evolving the company's positioning from individual products to a connected performance platform. It involves building messaging frameworks and collaborating cross-functionally to align Sales, Demand Gen, and Customer Success.
The Account Executive is responsible for creative prospecting, building a robust sales pipeline, and executing a strategic territory plan. They will lead high-impact presentations and demonstrations to articulate ROI while collaborating cross-functionally to ensure seamless client transitions.