You will own and resolve high-priority cross-functional problems by diagnosing issues, building solutions, and driving them through implementation. The role requires establishing durable ownership for processes and representing the company to external partners and customers.
The Director of Claims will lead and mentor a team of adjusters while overseeing the processing and resolution of complex claims. They are responsible for ensuring regulatory compliance, managing disputes, and developing strategies to improve departmental efficiency.
You will own the operational relationship with third-party service providers, ensuring technical integrations and data quality meet product requirements. Additionally, you will design and document operational workflows to scale the credentialing product effectively.
The Program Manager will optimize risk and compliance frameworks for vendor credentialing by translating customer requirements into scalable platform rules and workflows. They will also serve as a subject matter expert, providing guidance to internal teams and clients while analyzing compliance data to drive process improvements.
You will optimize documentation and context for AI-generated tickets to ensure engineering pods have clear, actionable requirements. Additionally, you will perform data analysis using SQL to track product performance and build prototypes to communicate complex ideas effectively.
