Own the roadmap, modernization, customer transitions, and growth strategy for merchant onboarding and monitoring products, using customer and market insights to prioritize product opportunities. Define requirements and guide cross-functional delivery, apply AI and data-driven methods, monitor product outcomes, and support go-to-market readiness.
United States$90000 - $110K per year5-10 yrs expSales
The Senior Customer Success Manager will own retention and renewal strategies for a portfolio of strategic bankruptcy risk accounts. They will partner with Sales to identify growth opportunities and lead executive-level engagements to ensure customers realize lasting value from the company's solutions.
