Oversee ServiceNow ticket workflows for computer fulfillment, returns, and asset lifecycle tracking to ensure SLA compliance. Act as the operational bridge between customer ServiceNow environments and internal ERP systems while managing inventory data integrity.
The role focuses on managing compliance-related documentation and overseeing the lifecycle of documents within the QMS to maintain AS9100 standards. Additionally, the specialist coordinates Change Management activities, facilitates Change Control Board meetings, and supports training compliance.
Oversee end-to-end IT service delivery for the PCaaS program, ensuring alignment with business objectives and SLA compliance. Manage stakeholder engagement, data reporting via Excel and ServiceNow, and lead operational teams to drive continuous improvement.
