Future Tech Enterprise, Inc.

Oversee ServiceNow ticket workflows for computer fulfillment, returns, and asset lifecycle tracking to ensure SLA compliance. Act as the operational bridge between customer ServiceNow environments and internal ERP systems while managing inventory data integrity.

The role focuses on managing compliance-related documentation and overseeing the lifecycle of documents within the QMS to maintain AS9100 standards. Additionally, the specialist coordinates Change Management activities, facilitates Change Control Board meetings, and supports training compliance.

Oversee end-to-end IT service delivery for the PCaaS program, ensuring alignment with business objectives and SLA compliance. Manage stakeholder engagement, data reporting via Excel and ServiceNow, and lead operational teams to drive continuous improvement.

The Global Account Manager is responsible for the overall ownership of strategic global accounts, focusing on driving long-term revenue growth and building trusted executive relationships. This role involves orchestrating a cross-functional team to deliver measurable business value and acting as the single point of accountability for the customer relationship.

The Group Account Manager is responsible for owning and strengthening executive-level relationships across global accounts while driving revenue growth and customer satisfaction. This role involves leading a cross-functional team to ensure successful implementation and ongoing customer success.