The Patient Access Clinical Manager oversees the daily operations and performance of the Patient Access and Surgical Scheduling teams to ensure high-quality patient care. This role involves coaching staff, managing KPIs, and partnering with internal teams to improve communication systems and operational efficiency.
The Patient Access Surgical Scheduler is responsible for coordinating patient appointments and managing provider schedules to ensure maximum productivity. They must maintain accurate medical documentation and provide high-quality customer service while meeting department KPI metrics.
