Manage and grow a portfolio of strategic enterprise accounts by building long-term relationships with senior stakeholders and executive sponsors. Drive revenue growth through cross-sell and upsell initiatives while ensuring high levels of customer satisfaction and retention.
The Implementation Consultant will manage end-to-end implementation projects and deliver remote training sessions to customers. They will also collaborate with internal teams to ensure effective system workflows and provide support during the go-live phase.
Identify and prospect target accounts within the BPO and staff augmentation markets using social selling, email, and phone campaigns. Conduct discovery calls to qualify leads and book meetings for Sales Executives while maintaining accurate CRM records.
The Lead Generation Specialist will proactively identify and engage prospective clients through cold calling, email, and LinkedIn to generate qualified sales opportunities. They will also maintain CRM records and collaborate with the marketing team to refine outreach strategies.
You will own and develop a portfolio of strategic client accounts, building long-term relationships with C-suite executives to drive growth and retention. You will also collaborate with internal teams to ensure service delivery excellence and lead commercial negotiations for renewals and expansions.
Identify and prospect target accounts within the BPO and staff augmentation markets using social platforms and outbound campaigns. Qualify leads and book meetings for Sales Executives to drive pipeline growth.
Manage the end-to-end customer journey post-sales, focusing on onboarding, implementation coordination, and long-term adoption. Act as a trusted advisor to translate business needs into technical outcomes while collaborating across internal teams to ensure customer success.
Handle and resolve customer inquiries regarding technical issues, cancellations, and refunds. Support users with app features and report bugs or trends to relevant teams.
