For Employers

Log in Get Premium Hire Remote Talent

Flatrock

Customer Satisfaction Representative with English

Posted 4 months ago

Bulgaria

0-2 years experience

Apply Now

Please mention DailyRemote when applying

Resume match Interview prep Cover letter

Take a practice interview with our AI Our AI reads this job post, asks what a hiring manager would ask, and scores each answer. Practice with AI now

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

Tailored to this role
Based on your resume
Fully editable

Create my cover letter

AI Summary

Handle and resolve customer inquiries regarding technical issues, cancellations, and refunds. Support users with app features and report bugs or trends to relevant teams.

Main responsibilities

Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
Identify customer needs and provide effective solutions
Escalate issues and report bugs or trends to relevant teams
Process refunds and check payment statuses according to policy
Follow internal guidelines while suggesting process improvements
Support users with app features and promote Premium when appropriate

Requirements

Excellent command of English and one of the following languages: Turkish, German, Polish, or French

1+ year experience in customer service
Strong written communication and problem-solving skills
Ability to work under pressure and manage high volumes
Empathy, customer focus, and proactive attitude
Typing speed of at least 35 WPM
Interest in digital products and apps
Zendesk experience is a plus

About us

Dear recruiters there is no need to edit this.

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Flatrock

LinkedIn

Employees 501-1,000 employees Industry Hospitals and Health Care

View More Jobs From Flatrock

Resume Review

Tired of rejection emails?

Last week 17 candidates landed $100k+ roles with our expert resume review service.

Reviewed by industry veterans
Actionable, specific insights
100% satisfaction guaranteed

Get your resume reviewed

★★★★★ 154 reviews · ETA 3–5 days

Stop applying to jobs manually

Our AI copilot automatically applies to jobs for you (on autopilot!)

Get 10x more interviews

AI Response Evaluator

Freelance France, Japan, Mexico +3 more $10K – $20K Others

IT Application Analyst III - EpicCare Ambulatory

Full Time United States $86800 - $125K per year Others

Telefonberater (m/w/d) spirituelle und esoterische Beratung

Freelance Germany €18 - €40 per hour Others

Global Roster of Early Childhood Development Specialists (Various Areas of Expertise), ECD Team, Global Programme Division, Remote, Req # 595680

Freelance Kenya Others

Area Dir 3016

Full Time United States $87700 - $124K per year Others

Licensed Telesales Supervisor

Full Time United States Others

Apply Now