Customer Satisfaction Representative with English

Main responsibilities

• Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
• Identify customer needs and provide effective solutions
• Escalate issues and report bugs or trends to relevant teams
• Process refunds and check payment statuses according to policy
• Follow internal guidelines while suggesting process improvements
• Support users with app features and promote Premium when appropriate

Requirements

• 1+ year experience in customer service
• Strong written communication and problem-solving skills
• Ability to work under pressure and manage high volumes
• Empathy, customer focus, and proactive attitude
• Typing speed of at least 35 WPM
• Interest in digital products and apps
• Zendesk experience is a plus

About us