The Technical Support Team Lead coordinates daily workloads, monitors service performance, and provides advanced technical troubleshooting for a dedicated customer environment. They also serve as a primary operational contact, mentor team members, and ensure adherence to service-level agreements and documentation standards.
The IT Project Manager will own a portfolio of concurrent enterprise infrastructure projects from kickoff through execution and final closeout. They are responsible for coordinating technical teams, vendors, and subcontractors while managing project plans, budgets, and customer communications.
The Help Desk Technician serves as a primary point of contact for clients, providing technical support via phone, email, and chat. Responsibilities include troubleshooting end-user issues, documenting technical problems, and escalating complex cases to the appropriate team.
