The Junior Network Engineer will support and maintain network infrastructure across managed client environments by troubleshooting connectivity issues and monitoring network health. They will also assist with network changes, firmware upgrades, and maintain accurate technical documentation while collaborating with senior engineers.
The Help Desk Technician serves as a primary point of contact for clients, providing technical support via phone, email, and chat. Responsibilities include troubleshooting end-user issues, documenting technical problems, and escalating complex cases to the appropriate team.
