Manage a portfolio of enterprise IT infrastructure projects from kickoff through customer acceptance and closeout, coordinating technical teams, vendors, subcontractors, equipment, schedules, budgets, risks, and site activities. Serve as the primary customer-facing project contact, maintain project plans and documentation, manage changes and escalations, and ensure successful delivery and transition to support.
Support and maintain network infrastructure across managed client environments by troubleshooting connectivity and performance issues, monitoring network health, and assisting with changes, upgrades, and scheduled maintenance. Maintain accurate documentation and collaborate with senior engineers, clients, and vendors.
The Help Desk Technician serves as a primary point of contact for clients, providing technical support via phone, email, and chat. Responsibilities include troubleshooting end-user issues, documenting technical problems, and escalating complex cases to the appropriate team.
