The Senior Manager is responsible for leading the onboarding, training, and development of employees while overseeing quality assurance programs for the Patient Engagement Centers. This role involves collaborating with cross-functional stakeholders and BPO partners to ensure consistent service delivery and performance excellence.
The Supervisor oversees quality assurance and performance for charge entry and claims management across multiple practices. They are responsible for auditing claims, analyzing error trends, and providing coaching to internal and offshore teams to ensure compliance and operational efficiency.
The Physician Recruiter will strategically develop and execute end-to-end hiring processes for ophthalmologists and optometrists across multiple practices. They will manage sourcing plans, maintain relationships with clinical leaders, and ensure a superior candidate experience throughout the recruitment lifecycle.
The Triage Specialist manages patient calls, prioritizes requests based on severity, and coordinates care by scheduling appointments and processing pharmacy requests. They also document all patient interactions and facilitate communication between doctors and patients.
The Intake Specialist – Insurance Authorization is responsible for the timely and accurate review of patient schedules and coordinating with personnel regarding insurance carriers. This role also involves obtaining pre-authorization and referral information from physician offices and insurance carriers.
