Provide solution-oriented technical support to customers via phone, chat, and email while documenting issues and escalating complex cases to the development team. Ensure transparent status updates for stakeholders and participate in a rotating on-call schedule to maintain support operations.
ESET
7 Remote Job Openings at ESET
Act as the technical interface between customers and sales by presenting cybersecurity solutions and conducting Proof of Value/Concept. Support the entire customer lifecycle from technical qualification and CRM documentation to final implementation and go-live.
Manage ESET MSP/MSSP partner relationships to accelerate business growth and drive incremental revenue. Create and execute strategic business plans, track pipeline activities in CRM, and conduct joint sales calls to close business.
The Account Executive is responsible for identifying and winning new business opportunities while managing P&L and customer satisfaction for named corporate clients. They will develop and execute territory growth plans and maintain accurate pipeline forecasting to ensure financial targets are exceeded.
The Security Monitoring Analyst is responsible for monitoring, analyzing, and coordinating the resolution of security incidents. They also perform threat hunting, develop security strategies, and manage rules and exceptions within customer environments.
The Senior Product Manager will define and drive the vision, strategy, and roadmap for cloud security products and integrations, owning the end-to-end product lifecycle for assigned capabilities. This involves close collaboration with engineering teams to deliver features, identifying market opportunities, and acting as a subject matter expert for cloud security.
The Senior Manager will design and execute a comprehensive partnerships strategy to grow a diverse global partner ecosystem. Responsibilities include building alliances, enabling joint go-to-market initiatives, and driving innovation and market expansion.
