Provide prompt technical support to clients via phone, email, and ticketing systems for hardware, software, and network issues. Manage support tickets in the AutoTask system while maintaining clear documentation and escalating complex issues as needed.
Provide high-level technical support for escalated issues across hardware, networking, and server environments. Act as a team leader by mentoring Tier 1 analysts, managing ticket workflows, and maintaining internal knowledge base documentation.
The Network Operations Manager leads the network engineering team while serving as a senior escalation point for complex network design and high-availability infrastructure. They are responsible for proactive network health monitoring, security compliance, and driving continuous improvement across client and data center environments.
The Talent Acquisition & Onboarding Coordinator manages the full hiring lifecycle, including recruiting, interviewing, and conducting background checks. They also oversee the onboarding process for new hires and manage the company's performance review cycles.
