Provide high-level technical support for escalated complex issues and manage end-user requests through ticketing systems. Maintain and administer corporate IT infrastructure including servers, networks, and cloud environments.
Effortless Office
2 Remote Job Openings at Effortless Office
The Service Delivery Team Lead oversees daily operations, mentors technicians, and ensures consistent, high-quality technical support for clients. They are responsible for enforcing SLAs, managing ticket queues, and driving continuous process improvement within the service delivery function.
