The Customer Success Manager will own a portfolio of customer accounts, serving as the primary point of contact to drive retention, adoption, and growth. They are responsible for managing the end-to-end renewal process, identifying expansion opportunities, and developing success plans to ensure customers realize value from the platform.
As the founding Platform Engineer, you will architect and operate the technical foundation, including Kubernetes infrastructure, CI/CD pipelines, and AI platform orchestration. You will also own the billing platform and enterprise integrations while mentoring other engineers and defining the platform roadmap.
Own the design and optimization of the core multi-product platform experience, focusing on onboarding, discovery, and AI-driven automation. Partner with senior leadership to translate complex platform architecture into intuitive user experiences that drive growth metrics.
