EasyLlama

Own the creative vision for the course library, focusing on brand identity, content quality, and the launch of new multimedia formats. Lead the end-to-end production pipeline while managing external vendors and enforcing rigorous quality control standards.

The Technical Support Specialist will own and resolve escalated, technically complex customer issues while acting as a bridge between Customer Success, Product, and Engineering. They will also support pre-sales conversations and guide new customers through technical onboarding and setup.