The agent will provide customer support via live chat and email, addressing inquiries regarding products, orders, and account issues. They are responsible for maintaining accurate records and escalating complex problems to the appropriate teams.
The Financial Data Analyst will collect, organize, and maintain financial data while preparing reports to support budgeting and forecasting. They will also collaborate with cross-functional teams to identify trends and improve operational efficiency through data-driven insights.
The agent will respond to customer inquiries via live chat, providing product information, order support, and troubleshooting assistance. They are also responsible for documenting interactions, resolving complaints, and identifying opportunities to upsell or cross-sell products.
The role involves initiating outbound calls to potential clients to set appointments and managing inbound customer inquiries. You will also maintain accurate records in the CRM and collaborate with the sales team to improve call efficiency.
The specialist will handle customer inquiries via multiple channels and maintain accurate data records to support internal operations. They will also coordinate with teams to resolve complex cases and monitor operational metrics to improve efficiency.
