The Support Specialist is responsible for processing repair requests, uploading documentation, and coordinating tow requests submitted by partners and customers. They facilitate communication between various parties through email and internal systems to ensure a smooth resolution for the customer.
The Invoice Payment Representative is responsible for auditing warranty repair invoices and processing payments to vendors. They must collaborate effectively with multiple departments while maintaining high performance in a fast-paced environment.
The Customer Service Representative handles inbound and outbound calls to educate customers regarding automotive warranties. They are responsible for resolving customer conflicts and providing solutions in a fast-paced call center environment.
The Mechanical Claims Adjuster is responsible for validating, adjudicating, and approving payment for vehicle diagnostics and repair recommendations. They must maintain accurate documentation of all interactions and follow up with repair facilities to ensure timely claim resolution.
You will design and configure ITSM practices within Freshservice, including ITOM, Asset Management, and Change Management workflows. You will also partner with cross-functional teams to build integrations, automate processes, and establish operational governance standards.
You will design, develop, and support innovative software solutions while collaborating with cross-functional teams to meet business-critical initiatives. The role involves leveraging generative AI tools to accelerate development and ensuring the scalability and quality of distributed systems and web applications.
Develop and optimize scalable data processes, models, and pipelines using Snowflake, SQL, Python, and Kafka. Collaborate with product leadership and analysts to translate complex requirements into stable data structures within an AI-first, Agile framework.
