The Customer Service Representative handles inbound and outbound calls to educate customers on automotive warranties and resolve related inquiries. They are responsible for managing customer conflict effectively while maintaining high service standards in a fast-paced environment.
Audit warranty repair invoices and process payments to vendors. Coordinate with multiple departments while resolving issues and meeting time-sensitive requirements.
Oversee the end-to-end delivery of Pega projects while managing project scope, risks, and system dependencies. Lead and mentor a software engineering team, fostering a culture of continuous improvement and effective use of AI-assisted development tools.
You will design and configure ITSM processes, workflows, and automation within Freshservice to support IT operations and service delivery. Additionally, you will lead the development of Asset Management and CMDB capabilities while partnering with cross-functional teams to ensure operational efficiency.
The role involves validating, adjudicating, and approving payment for vehicle diagnostics and repair recommendations for pre-sale and warranty claims. You will also manage a list of pending claims and maintain accurate documentation of all interactions with repair facilities and customers.
The Ancillary Specialist is responsible for reviewing and adjudicating GAP product claims. This involves verifying multiple documents to ensure accurate application of funds to loans or customer returns.
