The Loan Servicing Manager supports the Director in overseeing daily operations, managing team workflows, and ensuring performance standards are met. They are responsible for resolving complex borrower escalations, improving operational processes, and maintaining high service levels across the department.
The role involves managing a high volume of outbound and inbound calls to engage real estate investors and convert leads into closed loan business. You will be responsible for evaluating real estate deals, guiding borrowers through the application process, and maintaining accurate pipeline data in the CRM.
The Loan Officer will convert inbound investor leads into funded loans by structuring financing for real estate investment transactions. They are responsible for managing the loan pipeline from initial conversation through closing while maintaining strong relationships with borrowers and referral partners.
Manage the end-to-end mortgage loan process from initial set-up through to closing while maintaining high accuracy and speed. Coordinate effectively with borrowers, legal teams, and title companies to ensure timely settlements and provide exceptional customer service.
The Mortgage Loan Officer will drive revenue by converting inbound leads into closed loan applications and providing personalized financing solutions for real estate investors. They will manage borrower relationships, evaluate financial documentation, and structure loan options using company products.
The Loan Administrator will ensure accurate loan records, process payoffs, and manage recurring notices while maintaining compliance with regulatory standards. They will also perform data entry, conduct file audits, and collaborate with internal teams to improve workflow efficiency.
Manage a portfolio of at-risk, delinquent, and defaulted real estate loans by developing and executing resolution strategies. Partner with legal and leadership teams to perform financial and construction analysis to protect company capital and mitigate losses.
