desk.ly

The role serves as an interface between Sales and Support, managing live chat, first-level customer inquiries, and coordinating with internal teams. Additionally, the position handles contract and payment management, subscription administration, and the initial system setup for new customers.

Manage complex enterprise and mid-market customers from onboarding through operation, focusing on churn protection and revenue growth. Act as a strategic account lead by building C-level networks and providing structured product feedback to the roadmap.