Crossbeam

Drive adoption, retention, and expansion within key enterprise accounts by building strategic relationships and identifying new use cases. Collaborate with internal teams to influence expansion deals and provide product feedback to inform the roadmap.

Build tools and automations to optimize workflows for Sales, Partnerships, and Customer Success teams. Create AI agents, SQL queries, and dashboards to translate raw data into actionable business intelligence.

Manage the retention and expansion strategy for a high-volume book of 45+ SMB accounts to reduce churn and drive growth. Proactively identify adoption gaps and leverage AI and automation to improve customer value realization.