Crash Champions

Responsible for scheduling collision repair appointments and estimates while managing high-volume inbound and outbound customer communications. The role involves assisting with rental cars, tow scheduling, and resolving customer concerns to ensure a best-in-class experience.

Provide professional support to stores and vendors by resolving inquiries and complex issues via phone, email, and chat. Manage the full lifecycle of inquiries from initial contact through resolution while utilizing internal accounting and ticketing tools.