The L2 Support Engineer will act as the primary point of escalation for complex technical issues, performing root cause analysis and providing solutions across AWS services. They will collaborate with development teams to resolve defects, manage ticket queues, and mentor junior support staff to ensure high-quality service.
Design, build, and maintain AI-powered features across the product suite while owning both front-end and back-end development. Collaborate with cross-functional teams to ensure high-performance, scalable software and active participation in agile ceremonies.
The Operations Specialist will manage daily business needs and administrative tasks to ensure smooth operational workflows. They are responsible for identifying process bottlenecks and maintaining high standards of internal record-keeping and communication.
Evaluate AI agents and multi-step workflows for accuracy, consistency, and reliability across web and API layers. Document defects, troubleshoot root causes, and collaborate with engineering teams to ensure high-quality test coverage.
The Finance Operations Specialist will manage daily financial reconciliations, track profitability metrics, and resolve billing discrepancies. They are responsible for preparing financial summaries and maintaining accurate cash flow reports while coordinating with internal teams and vendors.
The specialist will configure, integrate, and deploy ERPNext for educational institutions, including managing on-premises Linux server environments. They are also responsible for training staff and providing post-implementation support and documentation.
