Customer Success Operations Lead (Fixed-Term Contract) CloudM · Full Time · 4 hours ago CloudM 🌎 United Kingdom ⭐ 5-10 yrs exp 💼 Sales Implement and operationalize the Customer Success strategy by authoring playbooks for renewals, onboarding, and escalations. Coordinate rollout across cross-functional teams and coach the CSM team to ensure adoption of the new operating model. APPLY