ChangeMakers

Claims Helpers provide direct, trauma-informed, and culturally safe assistance to claimants regarding the Federal Indian Hospitals Settlement. They are responsible for guiding individuals through the claim form process, checking claim statuses, and connecting claimants with necessary support services.

Provide trauma-informed and culturally safe support to Class Members navigating the claims process for the Federal Indian Hospitals Settlement. Assist claimants with form completion, status updates, appeals, and facilitate connections to necessary mental health, legal, and cultural resources.

The Claims Helper Manager oversees a team of front-line staff providing navigational support to claimants involved in the First Nations Child and Family Services and Jordan’s Principle Settlement. This role involves managing team performance, ensuring culturally safe support, and acting as an escalation point for complex claimant inquiries.

This role involves walking alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process and offering trauma-informed one-on-one support in person, virtually, or by phone. Key duties include assisting claimants with claim forms and connecting them with necessary mental health, legal, and cultural support services.

The Bilingual Claims Helper will support Class Members throughout their claims journey by providing clear information about the settlement and claims process, offering trauma-informed one-on-one support virtually or by phone. Responsibilities also include assisting claimants with form completion and connecting them with necessary mental health, legal, and cultural support services.

The role involves walking alongside Class Members throughout their claims journey by providing clear information about the settlement and claims process virtually and by phone. Responsibilities include supporting members with information, resources, and claim form completion in a trauma-informed and culturally safe manner, and connecting them with support services.