The Support Services Specialist is responsible for diagnosing and resolving technical issues related to software, hardware, and network systems for end-users. They also document service requests and collaborate with internal teams to restore services and improve system functionality.
The Customer Support Specialist serves as the primary point of contact for incoming application support requests via phone, email, and online channels. Responsibilities include triaging inquiries, documenting issues, and providing professional technical assistance to end-users.
The RCM Implementation Specialist provides technical support for billing software implementation and configures systems to meet client requirements. They also collaborate with development teams to test software, resolve issues, and provide end-user training.
The Clinical Implementation Specialist provides technical support and software configuration for business clients while ensuring clinical workflows meet project requirements. They collaborate with development and engineering teams to test systems, resolve issues, and manage project milestones.
The specialist will lead the implementation of practice management features for behavioral health organizations, including scheduling, billing, and client intake. They will also perform software testing, resolve technical issues, and provide training and support to end-users.
The role involves designing, implementing, and maintaining reliable system integrations and technical infrastructure for behavioral-health platforms. Responsibilities include managing Linux environments, leading CI/CD transitions, and coordinating with customer IT teams to ensure system performance and security.
Lead complex product initiatives for behavioral health EHR and medication management software, balancing clinical needs with technical delivery. Manage the full product lifecycle from requirements gathering and regulatory compliance to deployment and post-release support.
