The Clinical Implementation Specialist provides technical support for software and hardware implementations while acting as a clinical expert to guide system workflows. They collaborate with development and engineering teams to gather requirements, perform testing, and ensure project milestones are met.
The specialist will gather requirements, write functional specifications, and perform testing for behavioral health EHR systems. They will also provide end-user training and maintain clear documentation while collaborating with customers and the development team.
The Support Services Specialist is responsible for diagnosing and resolving end-user issues related to software, hardware, and systems through various support channels. They also collaborate with senior staff to ensure timely resolution while maintaining accurate documentation of all service requests.
Implement and configure billing applications and related software solutions to meet client requirements, applying revenue cycle management expertise and best practices. Coordinate with clients, development, and engineering teams on testing, troubleshooting, project plans, risk mitigation, documentation, training, and end-user support.
Gather and document customer requirements, translate them into functional specifications, and test and verify EHR features and integrations for behavioral health providers. Coordinate with customers and developers to resolve issues, maintain request status, prepare user documentation, and deliver implementation training and support.
The Project Coordinator manages the planning, design, and implementation of EHR software applications to ensure project goals are met within budget and timelines. They serve as a liaison between project teams, stakeholders, and vendors while monitoring project execution and reporting status.
The Business Analyst translates customer healthcare workflows into technical requirements and configures software solutions for Electronic Health Records. They collaborate with project teams to perform software testing, document processes, and provide end-user support during and after implementation.
The Support Services Specialist is responsible for diagnosing and resolving technical issues related to software, hardware, and network systems for end-users. They also document service requests and collaborate with internal teams to restore services and improve system functionality.
The Customer Support Specialist serves as the primary point of contact for incoming application support requests via phone, email, and online channels. Responsibilities include triaging inquiries, documenting issues, and providing professional technical assistance to end-users.
