Gather and document customer requirements, translate them into functional specifications, and test and verify EHR features and integrations for behavioral health providers. Coordinate with customers and developers to resolve issues, maintain request status, prepare user documentation, and deliver implementation training and support.
The Project Coordinator manages the planning, design, and implementation of EHR software applications to ensure project goals are met within budget and timelines. They serve as a liaison between project teams, stakeholders, and vendors while monitoring project execution and reporting status.
The Business Analyst translates customer healthcare workflows into technical requirements and configures software solutions for Electronic Health Records. They collaborate with project teams to perform software testing, document processes, and provide end-user support during and after implementation.
The Clinical Implementation Specialist provides technical support and software configuration for business clients while ensuring clinical workflows meet project requirements. They collaborate with development and engineering teams to test systems, resolve issues, and manage project milestones.
The Support Services Specialist is responsible for diagnosing and resolving technical issues related to software, hardware, and network systems for end-users. They also document service requests and collaborate with internal teams to restore services and improve system functionality.
The Customer Support Specialist serves as the primary point of contact for incoming application support requests via phone, email, and online channels. Responsibilities include triaging inquiries, documenting issues, and providing professional technical assistance to end-users.
Lead complex product initiatives for behavioral health EHR and medication management software, balancing clinical needs with technical delivery. Manage the full product lifecycle from requirements gathering and regulatory compliance to deployment and post-release support.
