The Customer Onboarding Manager will own the end-to-end implementation process for SMB, mid-market, and enterprise clients from kickoff to launch. They will manage multiple concurrent projects while collaborating cross-functionally to ensure successful platform adoption and program design.
The Redemption Coordinator will assist with order fulfillment, reward sourcing, and maintaining client reward databases. They will also provide ongoing customer support and collaborate with the finance team to manage client budgets.
The Customer Support Specialist is responsible for resolving technical issues, troubleshooting platform challenges, and providing product guidance to customers. They act as a liaison between support, onboarding, and product teams while maintaining high customer satisfaction scores.
