The Digital Supervisor oversees daily live chat operations, managing a team of 10+ agents to ensure high-quality customer service and performance standards. Responsibilities include workforce scheduling, real-time queue management, quality assurance, and continuous process improvement.
The Chat Supervisor oversees daily operations of the live chat support team, ensuring high-quality customer service and efficient team performance. Responsibilities include workforce scheduling, real-time queue management, performance reporting, and coaching agents to meet service standards.
The agent will interact with clients via live chat to resolve inquiries regarding products, orders, and payments. They are also responsible for recommending suitable beauty products and documenting interactions within the CRM software.
