Blockstream

Design the Customer Success Framework and guide enterprise clients through the post-contract lifecycle from onboarding to autonomous system use. Act as a trusted advisor to translate business cases into technical configurations and manage long-term client relationships.

The role involves leading the ongoing development and adoption of the Enterprise solution, focusing 70% on translating vision into actionable roadmaps, engaging technically with engineering, and leading project execution. The remaining 30% is dedicated to continuous discovery, market research, conducting customer workshops, and driving product requirements documentation.