The representative will respond to inbound customer inquiries regarding vehicle recalls and convert them into scheduled service appointments. They will also maintain accurate records in the platform and collaborate with BPO agents to ensure consistent service quality.
The Dealer Relations Manager will serve as a trusted advisor to dealership partners, managing software onboarding, training, and ongoing support to ensure operational success. They will also drive growth by identifying upselling opportunities, conducting business reviews, and fostering long-term relationships with key dealership stakeholders.
The Technical Setup Specialist manages the end-to-end technical implementation process for new customers, including kickoff calls and system integrations. They are responsible for troubleshooting configuration errors, performing pre-launch checks, and ensuring a seamless handoff to the Customer Success team.
You will own the end-to-end implementation of AI products at automotive dealerships, including system configuration, data validation, and staff training. Additionally, you will act as a feedback loop to the product team and develop repeatable runbooks and SOPs for future deployments.
Manage the full lifecycle of strategic national enterprise accounts, focusing on retention, renewals, and expansion revenue. Act as the primary point of contact to build multi-threaded relationships and independently sign new rooftops within existing accounts.
