The Escalation Specialist resolves high-effort customer concerns via phone and email to improve satisfaction and retention. They act as a brand ambassador, documenting resolution plans and collaborating with leadership to improve the overall customer experience.
Ashley Digital
10 Remote Job Openings at Ashley Digital
Lead the design direction for e-commerce experiences by creating high-quality, customer-centered solutions from concept to final UI. Collaborate with Product, Data, and Engineering teams to evolve design systems and implement data-driven improvements to usability and conversion.
Lead the analysis of retail performance and market intelligence to identify growth opportunities and optimize store footprints. Partner with cross-functional executive leadership to drive data-driven strategic decisions and evaluate emerging retail technologies.
The Manager of Inventory Accounting takes full ownership of inventory accounting, ensuring compliance with US GAAP and managing month-end close processes. This role involves partnering with Finance, FP&A, and Supply Chain to drive process improvements and mentor junior staff.
Own the end-to-end commercial performance of two growth brands, focusing on revenue, margin, and sales mix. Coordinate across supply chain, marketing, and product teams to execute merchandising strategies and growth experiments.
Manage and optimize the affiliate program by recruiting and nurturing high-quality partners to drive revenue. Track performance metrics and collaborate with content and product teams to align initiatives with business goals.
The role involves building financial models, forecasts, and dashboards to guide leadership decisions and optimize resource allocation. It also focuses on managing operating expenses and implementing AI-driven tools to streamline FP&A processes.
Drive revenue growth by managing inbound sales interactions via phone, email, and chat using a consultative approach. Guide customers through the full purchasing journey while meeting monthly sales targets and maintaining high customer satisfaction.
Lead and unify the copywriting function across Ashley Digital's portfolio of brands to shape brand voice and messaging strategy. Oversee the integration of AI-driven workflows to improve creative scalability and operational efficiency.
Lead the Ashley Furniture CRM program by developing lifecycle strategies across email and SMS to drive consumer revenue. Manage the CRM calendar, oversee the Zeta ESP platform, and lead a team of three marketing professionals.
