The Billing Associate will manage outstanding customer claims by leveraging AI-driven platforms and traditional workflows to perform follow-ups, appeals, and resubmissions. They will also provide critical feedback to help refine AI processes and contribute to new product development.
The Billing Manager will oversee a portfolio of client accounts and manage the associated billing teams to drive production and quality targets. They will act as a trusted RCM advisor to clients while coaching team leads and developing operational best practices.
The specialist is responsible for auditing claim work and AI agent outputs to ensure accuracy and documentation quality. They will develop QA scorecards, identify error patterns, and provide coaching to billing associates to improve performance.
