Manage business relationships to drive account, deposit, and revenue growth while enhancing employer satisfaction. Support the team through mentoring, training, and managing client escalations and corporate initiatives.
Ametros
5 Remote Job Openings at Ametros
Act as the primary contact for member inquiries regarding Durable Medical Equipment and facilitate orders between members and vendors. Ensure all financial transactions and documentation comply with Medicare and other regulatory requirements.
The role involves managing the member care journey by developing tailored treatment plans and coordinating with healthcare professionals. It also requires leveraging data to identify trends and improve the overall member experience and operational efficiency.
Proactively reach out to members to educate them on optimizing their benefits and support their individual healthcare needs. Handle complex member escalations and implement systematic approaches to retain members by identifying missed opportunities for cost savings.
Lead and oversee the Sales Operations team to ensure high-level service for clients and members across various platforms. Drive organizational goals through strategic leadership, operational insights, and the management of team productivity and performance metrics.
