Manage a portfolio of strategic merchant relationships, develop account strategies, and build executive-level partnerships to improve client engagement and long-term growth. Identify and pursue commercial opportunities across payment and value-added solutions, advocate for client needs, and coordinate internal teams to deliver measurable outcomes.
The Senior Manager will gather business requirements to design and develop products while analyzing technology stacks and platform services. They are responsible for executing the product roadmap and improving the customer experience for card members through innovative technology solutions.
The manager will own and drive the global strategic vision for a portfolio of strategic commercial clients to ensure growth, retention, and satisfaction. They will lead cross-functional initiatives and maintain executive-level relationships to deliver tailored payment and travel solutions.
You will build and evolve production-grade agentic AI systems, managing the full stack from orchestration and pipelines to evaluations and production services. You will also contribute to shared agent frameworks and ensure the reliability, security, and scalability of AI solutions within the Global Commercial Services division.
You will lead the technical design and end-to-end implementation of agentic AI systems, including orchestration, tool use, and RAG pipelines. Additionally, you will own production reliability, establish evaluation standards, and mentor engineers on the AI stack.
Develop business strategies and risk management solutions for American Express. Leverage commercial and consumer bureau data to uphold brand promises of trust and security.
Accountable for all Global Security Department activities across India and area countries, including the protection of physical assets, executives, and facilities. Responsible for directing investigations into financial losses and consulting with senior leaders to develop proactive security policies.
