Assess and select risks using sound judgment, verify policy transactions, make necessary adjustments, and gather information needed for underwriting analysis. Communicate decisions and resolve inquiries professionally while providing prompt service and collaborating with underwriting, claims, agency, and other internal teams.
Act as a primary point of contact for members requesting roadside assistance by responding to high-volume inbound calls. Accurately record member information, identify locations, and assign appropriate support services while educating members on coverage.
You will develop predictive models and simulation frameworks to optimize queue management and forecast wait times. Additionally, you will analyze complex operational systems to provide actionable insights that improve the overall customer experience.
The intern will research and develop a dynamic Graph Network of Opportunities and build decision support models to optimize travel experiences. They will translate complex mathematical concepts into functional code and collaborate with teams to transition research into production systems.
The Member Sales Representative will conduct consultative, needs-based conversations to drive membership acquisition and retention through inbound and outbound interactions. They will also manage follow-up activities, resolve member concerns, and support digital self-service tools while maintaining high service standards.
