Alberta Blue Cross

Drive market share by achieving sales targets and KPIs through high-volume inbound and outbound customer interactions. Foster strong client relationships and collaborate with internal stakeholders to deliver exceptional customer experiences.

The Travel Specialist is responsible for promoting and selling travel insurance plans through inbound and outbound calls. They must assess customer needs to provide tailored solutions while meeting quarterly sales targets.

The coordinator manages the end-to-end claim intake process, validating member eligibility and maintaining accurate claim systems. They serve as a primary point of contact for plan members and stakeholders while collaborating with internal teams to support claim adjudication.

The Eligibility Services Administrator is responsible for the accurate enrolment of members into benefit plans and maintaining up-to-date records for employer group business. This role also involves researching account discrepancies and providing superior customer service to both internal and external clients.

The AADL Coordinator will manage inbound and outbound calls to provide support and education to providers regarding the Alberta Aids to Daily Living program. They are responsible for troubleshooting claim submissions, ensuring accurate adjudication, and reporting system discrepancies to management.