The Operations Specialist is responsible for setting up new time-critical orders and ensuring all shipment milestones are met accurately. They must proactively manage logistics disruptions, coordinate with drivers and carriers, and maintain clear communication with customers.
The Operations Specialist II resolves complex logistics issues, such as failed carrier connections or oversized loads, by exercising independent judgment. They also proactively communicate with customers and agents while identifying system improvements to enhance operational efficiency.
The Operations Specialist is responsible for setting up time-sensitive logistics orders and tracking their progression from start to finish. They must provide proactive updates to customers regarding any deviations and resolve issues through effective communication and problem-solving.
The Accounts Payable Specialist will manage full-cycle, high-volume AP transactions, including invoice processing, driver payments, and expense reconciliation. They will also support month-end closing activities, maintain vendor records, and assist with 1099 processing and year-end filings.
The Operations Coordinator manages administrative and documentation tasks for the Dedicated Driver team, including scheduling, onboarding, and performance tracking. They also monitor live shipments and support regional managers with reporting and process maintenance.
The Senior Operations Coordinator manages administrative and documentation workflows for the Dedicated Driver team, including recruiting, onboarding, and performance tracking. This role also monitors live order milestones and provides operational support to Regional Managers to ensure efficient service delivery.
The Lead Analyst investigates customer escalations and analyzes operational data to identify trends and drive corrective actions. They are responsible for maintaining quality standards, providing performance feedback to operations teams, and implementing process improvements across the organization.
You will own the agent partner relationship across two U.S. regions, including onboarding, performance monitoring, and scorecard management. You will also collaborate with internal teams to resolve performance issues and ensure operational standards are met.
The Commander Coordinator manages the daily relationship and performance of the driver network within a specific region. This role involves supporting driver onboarding, monitoring performance tiers, and executing deactivation processes through Salesforce.
The Recruiting and HR Coordinator will support full-cycle recruiting by sourcing candidates, managing interview logistics, and maintaining data in the ATS. Additionally, the role involves assisting with HR operations such as onboarding, maintaining employee records, and ensuring compliance with labor laws.
The Operations Manager is responsible for owning the performance and growth of their sector, acting as the primary escalation point for frontline operations. They partner cross-functionally with Revenue, Finance, and R&D to optimize SOPs and lead the coaching and development of supervisors and individual contributors.
