Own and process accurate, on-time payroll across Airspace entities and Employer of Record partners, maintaining payroll records, benefits and retirement administration, statutory compliance, and strong internal controls. Support employees and partner with HR, Finance, Legal, and local payroll providers to resolve issues, improve processes, and scale global payroll operations.
Lead four Regional Network Managers and two Agent Leads, ensuring consistent standards, tools, and escalation practices across all regions while resolving conflicts and prioritization issues between the teams. Participate in agent deactivation decisions and operational escalations, and partner with leadership and cross-functional teams on capacity planning, strategic initiatives, and clean handoffs of new accounts or capabilities.
The Operations Specialist III resolves complex, time-critical logistics escalations and makes critical margin and cost tradeoff decisions. They also serve as a subject matter expert to support team performance and process improvements.
The Operations Expert acts as a high-level resource for their sector, independently resolving complex escalations and live operational issues. They are responsible for coaching teammates in real-time, monitoring service platforms, and ensuring process adherence across the team.
The Operations Specialist is responsible for setting up new time-critical orders and ensuring all shipment milestones are met accurately. They must proactively manage logistics disruptions, coordinate with drivers and carriers, and maintain clear communication with customers.
The Operations Specialist II resolves complex logistics issues, such as failed carrier connections or oversized loads, by exercising independent judgment. They also proactively communicate with customers and agents while identifying system improvements to enhance operational efficiency.
The Operations Specialist is responsible for setting up time-sensitive logistics orders and tracking their progression from start to finish. They must provide proactive updates to customers regarding any deviations and resolve issues through effective communication and problem-solving.
The Lead Analyst investigates customer escalations and analyzes operational data to identify trends and drive corrective actions. They are responsible for maintaining quality standards, providing performance feedback to operations teams, and implementing process improvements across the organization.
You will own the agent partner relationship across two U.S. regions, including onboarding, performance monitoring, and scorecard management. You will also collaborate with internal teams to resolve performance issues and ensure operational standards are met.
The Recruiting and HR Coordinator will support full-cycle recruiting by sourcing candidates, managing interview logistics, and maintaining data in the ATS. Additionally, the role involves assisting with HR operations such as onboarding, maintaining employee records, and ensuring compliance with labor laws.
