The Operations Expert will serve as the primary escalation point for complex shipments and provide real-time coaching to team members. They are responsible for monitoring live operations, allocating resources, and ensuring process adherence across the sector.
Airspace
9 Remote Job Openings at Airspace
The Operations Specialist III independently resolves complex, time-critical logistics escalations and makes critical margin and cost tradeoff decisions. They also serve as a go-to resource for the team, providing guidance on sector-specific processes and identifying opportunities for operational improvements.
The Operations Specialist II is responsible for resolving complex logistics issues, sourcing carrier coverage for specialized shipments, and de-escalating operational challenges independently. They must proactively communicate with stakeholders and identify system or workflow improvements to maintain high service standards.
The Operations Specialist manages time-critical shipments by setting up new orders, coordinating with drivers and carriers, and ensuring all milestones are met accurately. They also proactively communicate with customers regarding shipment status and resolve any logistical disruptions that arise.
Manage global payroll operations across multiple entities and EOR platforms to ensure 100% accuracy and timeliness. Partner with HR and Finance to maintain compliance with international tax, social security, and retirement regulations.
The Operations Manager is responsible for owning the performance and growth of their sector, acting as the primary escalation point for frontline operations. They partner cross-functionally with Revenue, Finance, and R&D to optimize SOPs and lead the coaching and development of supervisors and individual contributors.
Translate complex customer Standard Operating Procedures (SOPs) into precise, software-defined workflows and JSON configurations within the core platform. Configure mobile driver workflows and monitor performance metrics to increase automation and service-level reliability.
Lead the global pricing function by owning models, processes, and governance frameworks to optimize margins across all service lines. Partner cross-functionally to ensure pricing accuracy, drive cost improvements, and manage Go/No-Go recommendation processes for new business.
Set up time-sensitive orders and track their progression from start to finish while providing proactive updates to customers. Manage inbound and outbound communications and resolve logistics issues using the Airspace platform.
