AgelessRx

As a Customer Experience Specialist, you will interact with patients across various channels to provide assistance and support. You will also work closely with the Clinical Support team to address patient inquiries and improve customer experience.

Serve as a subject matter expert providing comprehensive assistance to patients via email, phone, EMR, and chat. Collaborate with clinical and medical teams to support product dosing, at-home testing, and the improvement of CX infrastructure.

Lead and operationalize the marketing organization by managing paid acquisition, lifecycle marketing, and growth analytics. The role focuses on scaling DTC business growth through disciplined experimentation, financial modeling, and high-accountability team leadership.