Lead the Patient Experience function’s operating strategy and day-to-day delivery, including managers, workforce and capacity planning, service performance, quality assurance, operational readiness, and budget recommendations. Use performance data and patient feedback to drive improvements, oversee complex escalations, and coordinate with executive, cross-functional, and external partners to deliver consistent, high-quality service.
The Senior Pharmacy Technician leads the non-clinical administration of utilization management programs, including processing prior authorizations and coordinating team workflows. They also serve as a subject matter expert, providing training, quality oversight, and technical support for pharmacy benefit operations.
The Client Manager serves as the primary operational contact for assigned employer and health plan clients, ensuring high-quality service and support. This role collaborates with cross-functional teams to manage benefit administration, resolve issues, and identify opportunities for account growth and performance improvement.
The Director of Client Executives leads and develops a team responsible for managing strategic health plan accounts, focusing on contract economics, retention, and renewal outcomes. This role also serves as an executive-level relationship owner for benefits consultants and brokers to drive growth and ensure a unified client experience.
The Product Partnerships Manager will lead the end-to-end lifecycle of product and vendor solutions, from discovery and contracting to implementation and performance management. They will serve as a central point of accountability, coordinating across internal teams to ensure solutions align with client needs and strategic goals.
The VP of Strategic Growth is responsible for driving revenue and market expansion by managing sales cycles and strengthening relationships with brokers, consultants, and employers. This role also oversees the RFP process and collaborates cross-functionally to align sales efforts with company growth objectives.
The Director of Member Communications will lead the development and execution of multi-channel digital strategies to improve member engagement and health outcomes. This role involves managing cross-functional workflows, overseeing vendor performance, and ensuring all communications are accurate, compliant, and patient-centered.
