Adelaide

The Customer Success Manager will manage and nurture relationships with key clients while driving the adoption of Adelaide's AU metric across brands and agencies. They will collaborate with Sales and Analytics teams to provide data-driven insights and ensure seamless campaign execution.

The role involves managing ad operations, trafficking, and campaign setup while ensuring measurement fidelity through troubleshooting and QA. You will also analyze granular data using Excel and Looker to support integrations and provide technical guidance to clients.

Core responsibilities include interpreting raw data to form compelling narratives that communicate the company's story and mission, and shaping the organization's data in collaboration with Data Science, Product, and Client Services teams. This role also involves formulating, developing, and optimizing production models and augmenting the machine learning system to support advertisers in efficient media buying.

The core responsibilities involve managing and nurturing relationships with agency clients, providing strategic insights, and driving the adoption of Adelaide's AU metric across partners. This includes collaborating with Sales and Analytics teams to deliver impactful reports and ensuring seamless campaign execution.