The Helpdesk Specialist serves as the primary point of contact for technical support, managing and resolving customer cases via phone, email, and video. They also coordinate with internal departments such as Sales Engineering and Repairs to ensure efficient service delivery and continuous process improvement.
Lead AROYA’s post-sale organization across customer support, customer success, and agronomic advising, owning retention, renewals, expansion, and the end-to-end customer experience. Build the operating model, team capabilities, account health and reporting systems, and cross-functional processes that support customer adoption and revenue growth.
Meet quarterly and annual hardware and software revenue targets by developing new markets, winning grower accounts, and guiding strategic deals from initial contact through adoption and expansion. Build a transparent sales pipeline and channel relationships, while sharing customer and market insights with product, marketing, and leadership teams.
