Lead the strategy, roadmap, and execution for core fundraising products including donor checkout and analytics. Drive growth through rigorous experimentation, conversion optimization, and cross-functional collaboration with engineering and design teams.
The Staff Software Engineer will lead technical initiatives for digital fundraising integrations, architecting scalable systems and database solutions. They will also mentor team members, establish best practices for software quality, and collaborate cross-functionally to improve platform performance.
Provide high-quality support to donors via email and phone regarding refunds, account issues, and general inquiries. Triage incoming requests, perform fraud prevention reviews, and document platform bugs.
Manage the end-to-end client billing, payment, and revenue validation process while ensuring compliance with US GAAP and regulatory requirements. Provide strategic financial analysis and reporting to executive leadership to inform workforce planning and organizational strategy.
Own the strategy and execution of comprehensive internal communications for 300 distributed employees, serving as the senior advisor to the Executive Leadership Team. Lead the production of high-impact content, including newsletters and all-staff meetings, while defining success metrics for the function.
The role serves as a liaison between departments to provide technical support, reporting, and analysis for financial systems in NetSuite. Responsibilities include configuring ERP workflows, maintaining data integrity, and managing integrations with platforms like Stripe and Rippling.
