Provide outstanding customer experiences by resolving enquiries via calls, chats, and emails while maintaining customer records. Manage cancellation requests, credit claims, and SLA rebates to ensure fast resolution and high satisfaction.
Acquire Intelligence
17 Remote Job Openings at Acquire Intelligence
General Administrator- Virtual Assistant
Acquire Intelligence
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Full Time
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19 hours ago
Acquire Intelligence
Provide back-office support including data entry, accounting tasks via Xero, and invoice preparation. Manage generic inboxes, handle B2B outbound calls, and generate KPI reports for members.
The agent is responsible for providing customer support via chat, resolving routine technical and billing issues, and assisting with service activation. They must maintain high professionalism while meeting performance metrics and recording all interactions accurately in the system.
The specialist will provide credit solutions and back-office support for global clients across various industries. The role involves solving real-life business problems and exceeding client expectations within a BPO environment.
Customer Retention and Sales Agent
Acquire Intelligence
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Full Time
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7 days ago
Acquire Intelligence
The agent is responsible for engaging existing customers to offer exclusive deals and incentives to drive sales and upgrades. They must maintain high customer satisfaction levels while meeting weekly and monthly sales goals through telephone-based selling.
Handle inbound customer inquiries via phone, email, and text to provide quotes and book jobs. Manage the full sales cycle from lead recording in CRM to closing deals and coordinating pickups with dispatch.
Odoo ERP Implementation Specialist
Acquire Intelligence
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Full Time
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9 days ago
Acquire Intelligence
The specialist will configure and customize Odoo modules for Finance, Warehousing, and Manufacturing to support enterprise-wide implementation. They are also responsible for technical development using Python and PostgreSQL, as well as providing Level 2/3 support and system optimization.
Provide post-purchase technical support to retailers and customers, including troubleshooting and managing repair bookings. Coordinate spare parts requests and maintain proactive communication to ensure a high-quality customer experience.
The role involves entering data into systems or spreadsheets while ensuring accuracy and completeness. Responsibilities also include correcting inconsistencies, maintaining records, and generating simple reports.
Handle inbound and outbound calls to resolve customer concerns regarding energy billing, payments, and service orders. Ensure customer satisfaction by providing tailored resolutions and documenting all interactions in relevant systems.
Handle inbound calls to convert customer inquiries into new sales or service upgrades for telecommunications and energy products. Utilize CRM systems to document interactions and meet productivity and sales KPIs.
You will shape the full stack development discipline by working across backend services and internal tools. You will collaborate with designers and leadership to build and refine platforms for both internal operations and external partners.
The Data Management Specialist is responsible for overseeing data importing, exporting, and stewardship within CIMS while ensuring data accuracy, privacy, and security. They will also implement and maintain data systems, enforce governance policies, and provide technical support to ensure operational compliance.
The Sales Representative will manage inbound customer inquiries via phone, email, and text while providing accurate quotes using internal tools. They are responsible for building rapport, closing deals, and maintaining detailed records of sales activities within the CRM.
The Customer Service Agent will handle customer inquiries via chat, providing support for billing, account management, and basic technical issues. They are responsible for ensuring accurate documentation of interactions and guiding customers through service setup and modifications.
The Accounts Payable Specialist will manage end-to-end accounts payable operations, including invoice processing, payment runs, and vendor reconciliations. They will also support month-end close processes, monitor expense platforms, and assist with finance automation initiatives within a NetSuite-centric environment.
Customer Success Specialist – Phone/Chat/Case Mgmt
Acquire Intelligence
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Full Time
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2 months ago
Acquire Intelligence
The Customer Success Specialist is responsible for troubleshooting software issues, managing client cases, and providing expert training to healthcare professionals. They act as a primary point of contact to ensure high customer satisfaction and effective product utilization.
