Plan and book personalized domestic and international vacations while providing exceptional service to members and non-members. Build long-term client relationships and identify opportunities to upsell travel products to meet performance goals.
Answer high-volume incoming calls from AAA members requiring roadside assistance while providing empathetic and accurate support. Accurately document member information, vehicle details, and breakdown locations using internal software and mapping tools.
You will plan and book personalized domestic and international travel itineraries while providing exceptional service to members via phone, email, and chat. Additionally, you will build long-term client relationships, meet sales goals, and process reservations in compliance with industry regulations.
Build strong relationships with members by providing personalized, consultative service and recommending AAA products and services. Assist members with travel reservations, membership benefits, financial services, and general account inquiries in a high-volume contact center.
Agents meet with clients to educate them on Medicare plan options, assess individual needs, and assist with the enrollment process. They are also responsible for conducting presentations, home visits, and maintaining compliance with CMS rules and regulations.
Manage the claims reporting process for agency clients by documenting actions and maintaining records in the agency management system. Continuously monitor claims until closure and coordinate with account managers and producers regarding potential issues.
The primary duties involve identifying customer needs and recommending appropriate insurance products, including personal lines, small commercial, and life insurance. Agents must also establish strong customer relationships to generate leads and maintain partnerships with insurance representatives and underwriters.
The primary duties include executing and facilitating insured’s service requests accurately and timely while anticipating sales opportunities. Additionally, the role involves counseling policyholders on appropriate coverage and working with existing clients to enhance policy retention.
Respond to high volume incoming calls from AAA Members needing Roadside Assistance, providing exceptional customer service. Accurately gather and input Member information while using internal resources to assist effectively.
